Frequently Asked Questions

Q: Why should I book using this website?
A: By booking using this website you are dealing directly with the accommodation provider, which gives you more control over your booking.

Q: Check-in?
A: 2.00pm.

Q: Check-out?
A: 10.00am.

Q: Can I arrive late?
A: Yes, we are happy to arrange for a late check-in.  Please give us a call if you're wanting to arrive after 8pm.

Q: Parking?
A: We have allocated parking for one car per room directly in front of your room. Extra parking is available should you have additional vehicles – please ask at Reception.

Q:  Do you have parking for trailers and trucks?
A:  Yes, we have ample parking available at the rear of the motel for any sized vehicle.  Please ask at Reception and we will be happy to assist you.

Q: Are your rooms non-smoking?
A: Yes, all rooms at Crows Nest Motel are non-smoking – we have a designated smoking area.

Q: Do you have a restaurant?
A: No.

Q: Do you have room service?
A: Yes, for breakfast and dinners served to the rooms.  Take away lunches are also available but must be ordered prior to 5 pm the day before, unless provisions are on hand.

Q: Do you have wireless internet in guest rooms?
A: Yes.

Q: Do you have an outdoor entertainment area?
A: Yes, we have a guest BBQ area.

Q: Chargeback facilities at local restaurants?
A: We are able to offer chargeback meals for business travellers at the local hotel.  You will need to take your room key for identification and sign for meals provided.  Please advise reception of your intention to chargeback prior to dining out.

Q: What is your Cancellation Policy?
A: Cancellations must be made at least 48 hours prior to check in date and time, and one week during peak times and events. For cancellations received less than 48 hours or one week during peak times and events, the full amount for the first cancelled night will be charged.

Q: How do I guarantee my booking?
A: Credit card details are required to secure room bookings, or if payment is to be made by direct deposit payment must be received into Crows Nest Motel bank account at least 24 hours prior to your visit.

Business traveller’s reservations made by their company or third party booking agents must provide purchase orders or chargeback vouchers for invoicing at the time of booking.

Crows Nest Motel Terms & Conditions are set out for the safety and enjoyment of all guests staying, and are available on our website.

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